Our commitment to integrity, impartiality, and independence
At Toitū Envirocare, we uphold the highest standards of integrity, impartiality, and independence in everything we do — whether through our globally recognised certification programmes or our expert advisory services.
These principles are at the core of our promise to provide businesses with certification and advice they can trust. We ensure that all decisions are objective, based on solid evidence, and free from external influence.
Independent accreditation & global recognition
Climate Impact certification
Integrity is built on independent oversight. Toitū's Climate Impact certification programme is designed to provide confidence that emissions claims have been assessed using robust, internationally recognised processes.
Toitū Envirocare is accredited by JASANZ, the Joint Accreditation System of Australia and New Zealand, to international standards ISO/IEC 17029, ISO 14065, ISO 14066 and ISO 17065 for accredited greenhouse gas validation, verification and certification.
Through independent assessment and ongoing monitoring, JASANZ helps ensure we meet rigorous requirements for competence, consistency and impartiality. This gives clients confidence that their emissions data and certifications are credible, robust and able to withstand external scrutiny.
Because our climate certification programme is independently accredited to international standards, it is recognised and trusted in markets around the world.
High integrity carbon credit services
Toitū upholds international best-practice standards for all carbon credits purchased - ensuring they are high-quality, transparently retired, and environmentally robust. As a provider of ISO-accredited climate certification, Toitū is independently audited each year to meet strict global standards - so clients can trust that every credit represents credible climate impact.
Climate Related Disclosure services
Toitū Envirocare provides a range of Climate Related Disclosure (CRD) services to Climate Reporting Entities (CRE) in New Zealand. Toitū adheres to all independence requirements established in the associated regulations and standards. We strictly identify and evaluate previous engagements and services that we might have provided to a CRE, and ensure that there are no threats to our independence.
Certified B Corp – leading by example
As a Certified B Corporation, Toitū Envirocare is committed to not only empowering others to adopt sustainable practices while also demonstrating those same principles ourselves. We hold ourselves accountable to the highest standards of social and environmental performance, governance, and transparency.
Being a B Corp means that Toitū is part of a global movement of businesses using profit as a force for good. We are constantly improving our governance and our impact on workers, customers, and the environment, ensuring that we practice what we preach.
Safeguarding impartiality & independence
To safeguard impartiality and independence across our services, Toitū maintains an Independence, Impartiality and Conflict of Interest policy.
The policy establishes processes and mechanisms, including integrity training, an annual and per-engagement conflict of interest declaration process, a gift register and strong contractual arrangements with all personnel.
Toitū Envirocare also:
- Maintains an Independent Advisory Panel comprised of external members to formally monitor Toitū’s independence and impartiality processes and activities. Outputs from this committee are reported to Toitū’s senior leadership team and are presented to JASANZ
- Maintains an internal Independence & Impartiality panel for evaluation of engagements and opportunities
- Performs (at least) annual audits of its activities and of its outsourced partners and subcontractors.
Why this matters: Businesses trust Toitū because of our steadfast commitment to impartiality and fairness in all of our certification and advisory services.
Feedback, complaints & appeals
Feedback
We would love to receive your feedback. Please reach out to your dedicated Programme Lead or our Client Support Team at support@toitu.co.nz, or call 0800 366 275 (option 2) at any time.
Complaints
If you’re not satisfied with our services, you can submit a complaint in writing to feedback@toitu.co.nz. Please include details, such as the your name, contact information, company (if applicable), and a description of the complaint. Providing supporting documentation, when available, is encouraged.
Further information on this can be found in our Client Feedback & Complaints Policy.
Audit appeals
Appeals are a vital part of maintaining the integrity and transparency of the audit and certification processes. All clients are entitled to appeal any audit or certification decision. All appeals will be reviewed fairly and independently.
Appeals must be received in writing through to feedback@toitu.co.nz, and provide detail on the decision for appeal, grounds for appeal and supporting documentation, when available.
( Make the difference )
Living our values
At Toitū, our values guide every action we take, from how we certify businesses to how we treat the environment and our partners:
We shape the future
As stewards of the climate response, we apply an intergenerational lens to our work, prioritising long-term sustainability and democratising our expertise to make an impact at scale.
We are better together
We believe in the power of connection and relationships. By respecting the land, our communities, and diverse cultures, we continuously learn, innovate, and achieve better results together.
We hold the standard
As experts in our field, we are committed to upholding the highest standards of science, data, and environmental excellence, ensuring that every certification and piece of advice we offer is rooted in best practice and integrity.
