Organisation overview
Jani-King New Zealand provides commercial cleaning and facility services across the country through a network of locally owned franchise businesses. Sustainability and workplace wellness are core to their approach, and they actively work with clients to reduce environmental impact while maintaining healthy, high-performing buildings.
The challenge - meeting rising client expectations
As a nationwide service provider working across thousands of client sites, Jani-King recognised that their environmental footprint extended beyond their own offices to their entire service network. Increasingly, clients were asking for credible evidence of sustainability practices, carbon awareness, and responsible chemical use. At the same time, they wanted to ensure their franchisees had a clear framework to operate more sustainably while maintaining high service standards. They needed a recognised system that could measure their impact, guide improvements, and provide credible third-party verification.
Why Jani-King chose Toitū
Jani-King New Zealand undertook the Toitū Enviromark Diamond certification process, implementing an Environmental Management System (EMS) across their operations. This involved measuring and managing their environmental impacts, improving waste and resource management practices, and embedding sustainability into daily business operations. Staff engagement played a key role, with internal teams participating in sustainability initiatives and environmental reporting processes.
They also extended sustainability principles into their service offering, including environmentally responsible cleaning products, improved waste practices, and initiatives focused on building wellness and healthier indoor environments.
Strengthening trust
As clients and stakeholders increasingly prioritise environmental responsibility in their procurement decisions, achieving Toitū Enviromark Diamond certification has helped strengthen their trust in Jani‑King. The certification provides independent verification that their environmental practices meet recognised standards and are continuously improving. This has supported stronger client relationships and opened new opportunities with organisations that require verified sustainability credentials.
Internally, the process has also helped Jani-King build stronger environmental awareness across their team and franchise network. Sustainability is now integrated into operational decision-making, from product selection to waste management practices. Staff engagement in environmental initiatives has increased, and franchisees are better equipped to support clients with sustainable cleaning solutions and environmentally responsible practices.
What’s next
Jani-King New Zealand is continuing to build on this foundation by expanding sustainability initiatives across their franchise network and service offerings. Future initiatives include supporting clients with workplace wellness solutions, improving waste and recycling outcomes, and developing environmentally responsible cleaning technologies. They are committed to continuous improvement and to maintaining industry leadership in sustainable facility services. Their long-term goal is to help clients create healthier, more sustainable workplaces.
Client quote
“Sustainability is not just about reducing environmental impact; it’s about building better, healthier workplaces for the people who use them every day. Partnering with Toitū has helped us measure our impact, strengthen our practices, and demonstrate our commitment to responsible business.”
Commercial Manager, Polina Maslova